Frequently Asked Questions


.

Can I order online?

You can order our already manufactured retail products online however we do not facilitate custom products ordering online. Our services are customised and we like to interact with our customers and gain an understanding of what they are looking for before manufacturing and delivering.

How to place my order?

  • Custom order:

Please send us an email with your brief or exact requirements and we will revert back to you after understanding your needs with full relevant details. Remember that the more you write the better we will be in a position to understand and respond. We will then work with you throughout the process to deliver exactly what it is you require.

  • Product range:

Simply add the product you would like to your cart, fill in your details and proceed to payment. We then dispatch the product to be delivered straight to your door.

Do you have minimum order quantity conditions?

We do not have a minimum order quantity on our already existing products.

Our minimum order quantity for custom products is 50 units. This is however subject to change based on supplier and manufacturer requirements. Prices are also subject to change according to order volumes.

Do you accept payments through credit cards?

Yes if you do prefer then you can pay with your credit card via PayFast. Please email us for more details if you have any concerns or questions on enquiries@pureproducts.co.za.

How to get the finished samples for evaluation or approval?

Once we have collaborated in creating the exact product you require you may want a sample before fulfilling the entire order. You will then need to supply us with a physical address. The cost of the sample and courier cost will be calculated and invoiced to you. Once the payment has been received we dispatch the sample to you for your evaluation or approvals.

Who pays for the samples?

Low value item samples are provided free of cost on the condition that we receive the sample back, but the customer must absorb the shipping/courier cost. Development cost, if any, and high value item samples costs can be decided mutually on case to case basis.

Please email us your artwork with your order details. We will email you a quotation and soft copy of samples for your approval. On your order confirmation bank details will be provided for payment and the items will be shipped immediately on top priority to reach you.

Which format should the artwork design be emailed in?

The format will be dependent on its application. It is beneficial to provide high resolution images via a we transfer link. Initially please email whichever format is readily available to you.

I don’t see prices on your website?

Our bespoke/custom products do not feature any prices. We are offering true customisation and this is quoted on a case to case basis.

Do you deliver at my door?

Yes, we will dispatch a courier to deliver product straight to your door step.

How do we work together?

Please send us an email with your brief or exact requirements and we will revert back to you after understanding your needS with full relevant details. Remember that the more you write the better we will be in a position to understand and respond/quote. We will then work with you throughout the process to deliver exactly what it is you require. This can be via phone, email or for more elaborate bespoke products we can meet for a face to face consultation.

What method of payment do you accept?

We currently accept EFT, debit cards and credit cards.

Are all the products shown on the website available in stock?

Yes. Should they be out of stock we will contact you to inform you about lead times and whether or not you would still like to proceed with the purchase given the potential delay.

Can you design a logo for me?

We have an awesome sister agency ‘Pure Creative Agency’ they can assist with absolutely any design requirement you may have. For more information about their services please feel free to peruse their services at your own leisure on www.purecreative.co.za

I have a logo. What format do you need it in?

If you have any open files or high resolution options available that is preferred, however we will always try to work with what you have

I’m in your area. Can I come in to discuss what I need?

Absolutely! We always welcome visitors to our offices or arrange a meeting with you.

Do you have a minimum per order?

In most cases MOQ is 50 units for custom made products however, this is dependent on the supplier we make use of. If importing MOQ tends to be 100 units.

Do you offer wholesale prices?

We offer quantity discounts and are happy to work on a consignment or wholesale cost with other retailers.

Are there fees over and above the product

Design work is quoted as a small additional fee depending on the level of work and time required. Sourcing fees are incorporated into the costing.

——

PACKAGING

Packaging is determined based on a case to case business and specifications provided by the client.

DELIVERY COSTS

Delivery costs on existing product ranges on the site are calculated and added to the cost of the final product at check out.

Delivery costs on custom items are quoted for on completion of the project as it is determined by the size and weight of the particular order.

DELIVERY TIMES

Retail purchases of single plain items purchased from the website are usually sent the within 2-3 working days. Delivery times on custom orders are dependent on supplier and manufacturer lead times and will be determined on each individual project.